Demo: Feedback Details

Demo feedback from SaaS Dashboard

Feedback #1

SaaS Dashboard

October 11th, 2026 11:58 PM

23:58:52

New

The revenue chart on the dashboard just spins forever and never loads any data.

Explain this in plain English

A quick, jargon-free summary of what likely went wrong.

The revenue chart never loads. The dashboard shell itself loads fine, but the analytics call for revenue data comes back '403 Forbidden' — the access token is missing the 'analytics:read' scope — so the chart is stuck on its loading state. The likely cause is a permissions/scope misconfiguration on the analytics API, not a problem with the visitor's account.

AI-generated · may not be perfect

Websitehttps://example.com/dashboard

Windows NT 10.0

Browser

Chrome 122.0.0.0

Viewport

1536 x 864

4 entries

log12:00:46 AM

Dashboard shell loaded

error12:00:48 AM

GET https://analytics.example.com/v2/revenue?range=30d 403 (Forbidden)

error12:00:48 AM

RevenueChart: failed to load data (403), retry disabled

warn12:00:49 AM

RevenueChart: rendering empty state

2 requests

GET200245ms12:00:46 AM

https://api.example.com/dashboard/stats

Content-Type

application/json

Request Headers

Accept: application/json

Authorization: Bearer demo-token-xyz

Response Headers

Content-Type: application/json

X-Request-ID: req-123456

Response Body

{
  "totalViews": 15234,
  "activeUsers": 892,
  "conversionRate": 3.2
}

GET403156ms12:00:48 AM

https://analytics.example.com/v2/revenue?range=30d

Forbidden — analytics scope missing from access token

Content-Type

application/json

Request Headers

Accept: application/json

Authorization: Bearer demo-token-xyz

Response Headers

Content-Type: application/json

WWW-Authenticate: Bearer scope="analytics:read"

Response Body

{
  "error": "forbidden",
  "message": "Token is missing required scope: analytics:read"
}

9 actions

🔗

NAV11:58:52 PM

Page Load → /login

⌨️

INPUT11:58:57 PM

Input: Email → j***@example.com

🖱️

CLICK11:59:02 PM

Button: Sign In

🔗

NAV11:59:07 PM

Page Load → /dashboard

🖱️

CLICK11:59:22 PM

Tab: Analytics

🖱️

CLICK11:59:32 PM

Button: Date Range

🖱️

CLICK11:59:37 PM

Option: Last 30 Days

❌

ERROR11:59:52 PM

Revenue Chart → GET /v2/revenue 403 — no data, stuck loading

🖱️

CLICK12:00:47 AM

Button: Send Feedback

{
  "url": "https://example.com/dashboard",
  "timestamp": "2025-04-03T11:03:55.330Z",
  "userAgent": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36",
  "screen": {
    "width": 1920,
    "height": 1080
  },
  "viewport": {
    "width": 1536,
    "height": 864
  },
  "breadcrumbs": [
    {
      "type": "navigation",
      "target": "Page Load",
      "data": "/login",
      "timestamp": 1791763132364
    },
    {
      "type": "input",
      "target": "Input: Email",
      "data": "j***@example.com",
      "timestamp": 1791763137364
    },
    {
      "type": "click",
      "target": "Button: Sign In",
      "timestamp": 1791763142364
    },
    {
      "type": "navigation",
      "target": "Page Load",
      "data": "/dashboard",
      "timestamp": 1791763147364
    },
    {
      "type": "click",
      "target": "Tab: Analytics",
      "timestamp": 1791763162364
    },
    {
      "type": "click",
      "target": "Button: Date Range",
      "timestamp": 1791763172364
    },
    {
      "type": "click",
      "target": "Option: Last 30 Days",
      "timestamp": 1791763177364
    },
    {
      "type": "error",
      "target": "Revenue Chart",
      "data": "GET /v2/revenue 403 — no data, stuck loading",
      "timestamp": 1791763192364
    },
    {
      "type": "click",
      "target": "Button: Send Feedback",
      "timestamp": 1791763247364
    }
  ],
  "consoleLogs": [
    {
      "level": "log",
      "message": "Dashboard shell loaded",
      "timestamp": 1791763246364
    },
    {
      "level": "error",
      "message": "GET https://analytics.example.com/v2/revenue?range=30d 403 (Forbidden)",
      "timestamp": 1791763248364
    },
    {
      "level": "error",
      "message": "RevenueChart: failed to load data (403), retry disabled",
      "timestamp": 1791763248564
    },
    {
      "level": "warn",
      "message": "RevenueChart: rendering empty state",
      "timestamp": 1791763249364
    }
  ],
  "networkLogs": [
    {
      "method": "GET",
      "url": "https://api.example.com/dashboard/stats",
      "status": 200,
      "statusText": "OK",
      "timestamp": 1791763246364,
      "duration": 245,
      "contentType": "application/json",
      "requestHeaders": {
        "Accept": "application/json",
        "Authorization": "Bearer demo-token-xyz"
      },
      "responseHeaders": {
        "Content-Type": "application/json",
        "X-Request-ID": "req-123456"
      },
      "responseBody": "{\"totalViews\":15234,\"activeUsers\":892,\"conversionRate\":3.2}"
    },
    {
      "method": "GET",
      "url": "https://analytics.example.com/v2/revenue?range=30d",
      "status": 403,
      "statusText": "Forbidden",
      "timestamp": 1791763248364,
      "duration": 156,
      "error": "Forbidden — analytics scope missing from access token",
      "contentType": "application/json",
      "requestHeaders": {
        "Accept": "application/json",
        "Authorization": "Bearer demo-token-xyz"
      },
      "responseHeaders": {
        "Content-Type": "application/json",
        "WWW-Authenticate": "Bearer scope=\"analytics:read\""
      },
      "responseBody": "{\"error\":\"forbidden\",\"message\":\"Token is missing required scope: analytics:read\"}"
    }
  ]
}