Demo: Feedback Details

Demo feedback from SaaS Dashboard

Feedback #2

SaaS Dashboard

August 27th, 2026 6:47 AM

06:47:59

In Progress

Saving my settings does nothing — I click Save, it spins, then my changes are gone.

Explain this in plain English

A quick, jargon-free summary of what likely went wrong.

Saving settings silently fails. When the visitor changed their timezone to 'Europe/Kyiv' and hit Save, the update was rejected with '422 Unprocessable Entity' — the server didn't recognise that timezone value — so nothing was persisted and their changes were lost. The likely cause is the backend's timezone list being out of date, not anything the visitor did wrong.

AI-generated · may not be perfect

Websitehttps://example.com/settings

MacOS 10.15.7

Browser

Chrome 122.0.0.0

Viewport

1440 x 900

3 entries

log6:52:51 AM

Settings page initialized

error6:52:37 AM

PUT https://api.example.com/user/settings 422 (Unprocessable Entity)

error6:52:37 AM

SettingsForm: save rejected — timezone: Unknown timezone 'Europe/Kyiv'

2 requests

GET200189ms6:52:19 AM

https://api.example.com/user/settings

PUT422412ms6:52:37 AM

https://api.example.com/user/settings

Validation failed — settings not saved

Content-Type

application/json

Request Headers

Content-Type: application/json

Authorization: Bearer demo-token-xyz

Response Headers

Content-Type: application/json

Request Body

{
  "timezone": "Europe/Kyiv",
  "language": "en",
  "emailDigest": "weekly"
}

Response Body

{
  "error": "validation_failed",
  "fields": {
    "timezone": "Unknown timezone 'Europe/Kyiv'"
  }
}

9 actions

🔗

NAV6:51:59 AM

Page Load → /dashboard

🖱️

CLICK6:52:09 AM

Avatar: User Menu

🖱️

CLICK6:52:11 AM

Menu Item: Settings

🔗

NAV6:52:14 AM

Page Load → /settings

🖱️

CLICK6:52:24 AM

Tab: General

⌨️

INPUT6:52:29 AM

Input: Timezone → Europe/Kyiv

🖱️

CLICK6:52:34 AM

Button: Save Changes

❌

ERROR6:52:37 AM

Settings Save → PUT /user/settings 422 — validation failed, changes discarded

🖱️

CLICK6:52:54 AM

Button: Send Feedback

{
  "url": "https://example.com/settings",
  "timestamp": "2025-04-03T11:03:55.330Z",
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/122.0.0.0 Safari/537.36",
  "screen": {
    "width": 2560,
    "height": 1440
  },
  "viewport": {
    "width": 1440,
    "height": 900
  },
  "breadcrumbs": [
    {
      "type": "navigation",
      "target": "Page Load",
      "data": "/dashboard",
      "timestamp": 1787813519488
    },
    {
      "type": "click",
      "target": "Avatar: User Menu",
      "timestamp": 1787813529488
    },
    {
      "type": "click",
      "target": "Menu Item: Settings",
      "timestamp": 1787813531488
    },
    {
      "type": "navigation",
      "target": "Page Load",
      "data": "/settings",
      "timestamp": 1787813534488
    },
    {
      "type": "click",
      "target": "Tab: General",
      "timestamp": 1787813544488
    },
    {
      "type": "input",
      "target": "Input: Timezone",
      "data": "Europe/Kyiv",
      "timestamp": 1787813549488
    },
    {
      "type": "click",
      "target": "Button: Save Changes",
      "timestamp": 1787813554488
    },
    {
      "type": "error",
      "target": "Settings Save",
      "data": "PUT /user/settings 422 — validation failed, changes discarded",
      "timestamp": 1787813557488
    },
    {
      "type": "click",
      "target": "Button: Send Feedback",
      "timestamp": 1787813574488
    }
  ],
  "consoleLogs": [
    {
      "level": "log",
      "message": "Settings page initialized",
      "timestamp": 1787813571488
    },
    {
      "level": "error",
      "message": "PUT https://api.example.com/user/settings 422 (Unprocessable Entity)",
      "timestamp": 1787813557488
    },
    {
      "level": "error",
      "message": "SettingsForm: save rejected — timezone: Unknown timezone 'Europe/Kyiv'",
      "timestamp": 1787813557988
    }
  ],
  "networkLogs": [
    {
      "method": "GET",
      "url": "https://api.example.com/user/settings",
      "status": 200,
      "statusText": "OK",
      "timestamp": 1787813539488,
      "duration": 189
    },
    {
      "method": "PUT",
      "url": "https://api.example.com/user/settings",
      "status": 422,
      "statusText": "Unprocessable Entity",
      "timestamp": 1787813557488,
      "duration": 412,
      "error": "Validation failed — settings not saved",
      "contentType": "application/json",
      "requestHeaders": {
        "Content-Type": "application/json",
        "Authorization": "Bearer demo-token-xyz"
      },
      "requestBody": "{\"timezone\":\"Europe/Kyiv\",\"language\":\"en\",\"emailDigest\":\"weekly\"}",
      "responseHeaders": {
        "Content-Type": "application/json"
      },
      "responseBody": "{\"error\":\"validation_failed\",\"fields\":{\"timezone\":\"Unknown timezone 'Europe/Kyiv'\"}}"
    }
  ]
}