Demo: Feedback Details

Demo feedback from SaaS Dashboard

Feedback #5

SaaS Dashboard

August 27th, 2026 6:10 AM

06:10:10

New

I'm not getting any notifications anymore, even though they're switched on in settings.

Explain this in plain English

A quick, jargon-free summary of what likely went wrong.

The visitor stopped receiving notifications. Their session points to an expired login: the token-refresh call came back '401 Unauthorized' (refresh token expired), so the notifications WebSocket handshake was also rejected with 401 and the app dropped to manual refresh with no realtime updates. The fix is on the session/token-refresh side — the notification settings the visitor already enabled aren't the problem.

AI-generated · may not be perfect

Websitehttps://app.example.com/notifications

MacOS 14.2

Browser

Safari 605.1.15

Viewport

1440 x 752

3 entries

error6:54:16 AM

WebSocket connection to 'wss://app.example.com/ws/notifications' failed: Error during WebSocket handshake: Unexpected response code: 401

error6:54:30 AM

NotificationService: subscribe failed (401), retrying 3/3

warn6:54:32 AM

Realtime disabled — falling back to manual refresh

3 requests

POST401142ms6:54:14 AM

https://api.app.example.com/auth/refresh

Content-Type

application/json

Request Headers

Content-Type: application/json

Authorization: Bearer app-token-def

Response Headers

Content-Type: application/json

Response Body

{
  "error": "token_expired",
  "message": "Refresh token expired at 2025-04-03T10:41:12Z"
}

GET40188ms6:54:16 AM

wss://app.example.com/ws/notifications

WebSocket handshake rejected — missing/expired auth token

GET40197ms6:54:18 AM

https://api.app.example.com/notifications?unread=true

Content-Type

application/json

Response Body

{
  "error": "unauthorized",
  "message": "Valid session required"
}

6 actions

🔗

NAV6:54:00 AM

Page Load → /dashboard

🖱️

CLICK6:54:10 AM

Icon: Notifications Bell

🔗

NAV6:54:12 AM

Page Load → /notifications

❌

ERROR6:54:16 AM

WebSocket → wss://app.example.com/ws/notifications — handshake 401

🖱️

CLICK6:54:40 AM

Button: Retry

🖱️

CLICK6:55:05 AM

Button: Send Feedback

{
  "url": "https://app.example.com/notifications",
  "timestamp": "2025-04-03T11:03:55.330Z",
  "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 14_2) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.2 Safari/605.1.15",
  "screen": {
    "width": 1440,
    "height": 900
  },
  "viewport": {
    "width": 1440,
    "height": 752
  },
  "breadcrumbs": [
    {
      "type": "navigation",
      "target": "Page Load",
      "data": "/dashboard",
      "timestamp": 1787813640357
    },
    {
      "type": "click",
      "target": "Icon: Notifications Bell",
      "timestamp": 1787813650357
    },
    {
      "type": "navigation",
      "target": "Page Load",
      "data": "/notifications",
      "timestamp": 1787813652357
    },
    {
      "type": "error",
      "target": "WebSocket",
      "data": "wss://app.example.com/ws/notifications — handshake 401",
      "timestamp": 1787813656357
    },
    {
      "type": "click",
      "target": "Button: Retry",
      "timestamp": 1787813680357
    },
    {
      "type": "click",
      "target": "Button: Send Feedback",
      "timestamp": 1787813705357
    }
  ],
  "consoleLogs": [
    {
      "level": "error",
      "message": "WebSocket connection to 'wss://app.example.com/ws/notifications' failed: Error during WebSocket handshake: Unexpected response code: 401",
      "timestamp": 1787813656357
    },
    {
      "level": "error",
      "message": "NotificationService: subscribe failed (401), retrying 3/3",
      "timestamp": 1787813670357
    },
    {
      "level": "warn",
      "message": "Realtime disabled — falling back to manual refresh",
      "timestamp": 1787813672357
    }
  ],
  "networkLogs": [
    {
      "method": "POST",
      "url": "https://api.app.example.com/auth/refresh",
      "status": 401,
      "statusText": "Unauthorized",
      "timestamp": 1787813654357,
      "duration": 142,
      "contentType": "application/json",
      "requestHeaders": {
        "Content-Type": "application/json",
        "Authorization": "Bearer app-token-def"
      },
      "responseHeaders": {
        "Content-Type": "application/json"
      },
      "responseBody": "{\"error\":\"token_expired\",\"message\":\"Refresh token expired at 2025-04-03T10:41:12Z\"}"
    },
    {
      "method": "GET",
      "url": "wss://app.example.com/ws/notifications",
      "status": 401,
      "statusText": "Unauthorized",
      "timestamp": 1787813656357,
      "duration": 88,
      "error": "WebSocket handshake rejected — missing/expired auth token"
    },
    {
      "method": "GET",
      "url": "https://api.app.example.com/notifications?unread=true",
      "status": 401,
      "statusText": "Unauthorized",
      "timestamp": 1787813658357,
      "duration": 97,
      "contentType": "application/json",
      "responseBody": "{\"error\":\"unauthorized\",\"message\":\"Valid session required\"}"
    }
  ]
}