Feedback Workflow Guide

Learn how to efficiently manage, filter, and process feedback in Miniback.

⚡ Essential Actions

View feedback: Go to All Feedback or Project → Feedback tab

Change status: Click feedback → Select NEW/REVIEWED/RESOLVED

Batch update: Enable selection (checkbox icon) → Select items → Choose action

Filter: Use status tabs, project dropdown, or date range picker

Export: Click “Export CSV” (exports filtered results)

Status flow: NEW (unread) → REVIEWED (in progress) → RESOLVED (done)

Understanding Feedback Status

Status Progression

Feedback moves through three states:


NEW → REVIEWED → RESOLVED

NEW (Yellow)

Initial state when feedback is submitted
Indicates unread/unprocessed feedback
Requires attention

REVIEWED (Blue)

Feedback has been read and acknowledged
Under investigation or consideration
Action may be in progress

RESOLVED (Green)

Issue fixed, feature implemented, or question answered
Feedback addressed
User satisfied (ideally)

Changing Status

Individual feedback:

Click on feedback item to open details
Click status dropdown
Select new status
Saves automatically

Batch status update:

Enable batch selection (checkbox button in toolbar)
Select multiple feedback items
Click status action button
Choose “Mark as REVIEWED” or “Mark as RESOLVED”

Feedback Dashboard Overview

Stats Cards

At the top of the feedback page:

Total Feedback: All feedback across selected filters
NEW: Unprocessed feedback (with percentage)
REVIEWED: In-progress feedback (with percentage)
RESOLVED: Completed feedback (with percentage)

Feedback List

Each feedback item shows:

Feedback message (truncated)
Status badge
Project name
Submission date
User email (if provided)
Source (Widget or API)

Filtering Feedback

Quick Filters

By Status:

Click status tabs: ALL, NEW, REVIEWED, RESOLVED
Shows count for each status

By Project:

Click project filter dropdown
Select one or multiple projects
View feedback from selected projects only

By Source:

Widget: Submitted via your website widget
API: Submitted programmatically

By Date Range:

Click date range picker
Select start and end dates
View feedback within date range

Search

Search functionality:

Type in search box
Searches feedback message content
Searches user email addresses
Real-time results

Search tips:

Use quotes for exact phrases: “bug report”
Search is case-insensitive
Partial matches work

Advanced Filtering

Combine filters:


Project: "My Website"
+ Status: NEW
+ Date: Last 7 days
+ Search: "checkout"
= All new feedback from "My Website" in last 7 days mentioning "checkout"

Include Paused Projects:

Toggle to show/hide feedback from paused projects
Useful for archival purposes

Clear Filters

Click “Clear Filters” to reset all filters to defaults.

Batch Operations

Enabling Batch Selection

Click checkbox icon in toolbar
Checkboxes appear next to each feedback item
Select items individually or use “Select All”

Batch Actions

Mark as NEW:

Resets feedback to unprocessed state
Use if accidentally marked wrong status

Mark as REVIEWED:

Bulk acknowledge feedback
Indicates you’ve seen and are considering it

Mark as RESOLVED:

Bulk complete feedback
Use after fixing issues or implementing features

Delete:

Permanently remove feedback
Confirmation modal appears
Cannot be undone

Selection Tips

Select All on Page:

Checks all visible items (current page only)
Respects current filters

Deselect All:

Clears all selections
Useful for starting fresh

Selective:

Click individual checkboxes
Build custom selection

Viewing Feedback Details

Opening Feedback

Click any feedback item to view full details.

Detail View Contains

Feedback Content:

Full message (no truncation)
User email (if provided)

Context Information:

Submission URL
Browser/User Agent
Timestamp (exact date and time)
Source (Widget or API)

Metadata:

Project name
Current status
Created date
Last updated date

Actions in Detail View

Change status (dropdown)
Delete feedback (trash icon)
Close modal (X or Esc key)

Exporting Feedback

CSV Export

What gets exported:

All feedback matching current filters
All fields (message, email, URL, timestamp, status, project)
Formatted for Excel/Google Sheets

How to export:

Apply desired filters (optional)
Click “Export CSV” button
File downloads automatically
Filename: miniback-feedback-YYYY-MM-DD.csv

CSV Format


ID,Message,Email,URL,Status,Project,Source,Created At
feedback_123,"Great feature!",user@example.com,https://example.com/page,RESOLVED,My Website,WIDGET,2025-01-15T10:30:00Z

Export Use Cases

Weekly Reports:

Filter by date range (last 7 days)
Export to CSV
Share with team

Feature Requests:

Search for “feature request”
Filter by status: NEW
Export for planning meeting

Issue Tracking:

Search for “bug” or “error”
Export to import into Jira/Linear

Analytics:

Export all feedback
Analyze in Excel/Google Sheets
Create custom reports

Pagination

Navigating Pages

Page controls:

Previous/Next buttons
Page number display
Jump to specific page (enter number)

Items per page:

Default: 10 items
Options: 10, 25, 50, 100
Dropdown in toolbar

Page info:

Shows “Showing 1-10 of 42”
Total count updates with filters

Best Practices

Daily Workflow

Morning routine:

View “NEW” feedback
Quickly review and mark as REVIEWED
Prioritize urgent issues
Update status as you work

Weekly review:

Review REVIEWED feedback
Move completed items to RESOLVED
Archive or delete spam/duplicates
Export for team reports

Status Discipline

NEW → REVIEWED:

Mark REVIEWED when you’ve read and acknowledged
Don’t leave feedback in NEW for days
Shows users you’re responsive

REVIEWED → RESOLVED:

Mark RESOLVED only when truly complete
Include internal notes if needed
Maintains accurate metrics

Don’t skip steps:

NEW → RESOLVED (skipping REVIEWED) loses tracking data
Hurts analytics accuracy

Organization Tips

Use projects wisely:

Separate projects for different products
Separate projects for priority levels
Example: “Website Feedback”, “App Feedback (Priority)”

Search shortcuts:

Common searches: “bug”, “feature”, “crash”, “slow”
Save search terms in notes

Regular cleanup:

Archive old resolved feedback (export first)
Delete spam immediately
Keep NEW tab clean

Keyboard Shortcuts

Coming soon - planned shortcuts:

N - Filter to NEW
R - Filter to REVIEWED
/ - Focus search
Esc - Clear filters

Mobile Usage

The feedback dashboard is mobile-responsive:

Mobile view:

Condensed card layout
Swipe to reveal actions
Tap to view details
Filter drawer (hamburger menu)

Touch gestures:

Swipe left: Quick delete
Swipe right: Quick status change
Long press: Batch selection

Integrations

Slack Notifications

When enabled (STARTER+):

NEW feedback triggers instant Slack notification
Includes feedback content and link to dashboard
Setup guide

Email Notifications

When enabled:

NEW feedback sends email alert
Configure recipients in Settings → Notifications
Setup guide

API Access

Programmatically manage feedback (STARTER+):

List feedback with filters
Update status via API
Delete feedback via API
API documentation

Analytics

Basic Analytics (All Plans)

Status count breakdown
Total feedback count
Simple timeline chart

Advanced Analytics (STARTER+)

Response time metrics
Resolution time tracking
Weekly comparisons
Activity patterns
Analytics guide

Troubleshooting

Feedback not showing:

Check filters - might be filtering out results
Check “Include Paused Projects” toggle
Verify feedback exists in database

Can’t change status:

Check if project is paused (only allowed on active projects)
Refresh page and try again

Export not working:

Check if any feedback matches filters
Try with fewer filters first
Check browser download settings

Batch actions not working:

Ensure feedback is selected (checkboxes checked)
Try with smaller batch (< 50 items)
Refresh and retry

What’s Next?

CSV Exports - Export format details
Analytics - Understand metrics
Project Management - Organize projects

Need help? See Troubleshooting or contact support.