Categories Guide
Categories let you organize feedback by type — Bug, Feature Request, UI/UX, Billing, or anything else that fits your workflow. Available on Builder and Studio.
⚡ Essentials
- Create/manage: Project page → Categories → Manage Categories
- Assign: open a feedback item and pick one or more categories (or assign in batch)
- Let users pick: enable the category selector in Widget Customization
- Filter: use the category filter on the feedback list
- Analyze: see the “Feedback by category” breakdown in Analytics
Creating & Managing Categories
Categories are managed per project:
- Go to your project page
- Open the Categories section → Manage Categories
- Click Create Category and set:
- Name (1–50 characters, unique within the project)
- Color (choose from 10 presets)
- Description (optional, up to 200 characters)
From the same screen you can edit or delete categories.
Limits:
- Up to 50 categories per project
- A feedback item can have up to 10 categories
Note: A category that is currently assigned to feedback can’t be deleted until you reassign or remove that feedback first.
Assigning Categories to Feedback
Individually
- Open a feedback item
- Select one or more categories
- Changes save automatically
A feedback item can belong to multiple categories at once (for example, both Bug and Checkout).
In Batch
- On the feedback list, enable batch selection (checkbox icon)
- Select the feedback items
- Choose the batch category action and apply categories to all selected items at once
Letting Users Choose a Category
You can let people pick a category themselves when they submit feedback through the widget.
- Go to your project page → Widget Customization
- Enable the category selector
- Your project’s categories become selectable options in the widget
When enabled, the widget fetches the project’s categories and shows them in the feedback form, so reports arrive pre-categorized.
Filtering by Category
On the feedback list, use the category filter to narrow the view to one or more categories. Combine it with the status, project, date-range, and search filters to drill in — for example, all NEW items in category Bug from the last 7 days.
Category Analytics
The Analytics Dashboard includes a Feedback by category breakdown, showing how your reports are distributed across categories. Use it to spot where most issues cluster (e.g. a spike in Bug reports after a release).
Plan Access
| Plan | Categories |
|---|---|
| Hobby | ❌ |
| Builder | ✅ |
| Studio | ✅ |
What’s Next?
- Bug Context Capture - Automatic screenshots, logs & breadcrumbs
- Feedback Workflow - Status management and filtering
- Analytics Dashboard - Understand your metrics
- Billing & Plans - Upgrade to unlock categories
Need help? See Troubleshooting or contact support.